Delivery & Returns

Covid-19 delivery update

We are still dispatching orders however, please be advised that due to the Covid-19 situation, you may experience slight delays with dispatch and deliveries.

Current dispatch times are as follows:

  • Orders placed Mon-Thurs (up to 5.30pm) will be dispatched the next day
  • Orders placed Fri-Sun will be dispatched on Tuesday
  • In addition to the above, orders placed on public holidays will be dispatched within 24 hours of the next working day 

Royal Mail service update:

We are aware that some customers are continuing to experience delays with deliveries. Please bear with us and the posties and allow plenty of time for delivery. We would advise selecting the 1st Class Delivery option where necessary.  Note that the delivery times quoted below are an estimate and are not guaranteed by Royal Mail.

We're here to help:

Please get in touch with us if your order is urgent and we will do our very best to get it to you on time.

 

Delivery

UNITED KINGDOM

  • FREE delivery on orders over £20.00
  • Standard Delivery (2nd Class) - from £1.00 (4-7 working days)
  • 1st Class Delivery - from £1.95 (1-3 working days)

EUROPE

We have temporarily suspended our European service due to Brexit and associated tax/import duties that customers may be charged. We will reinstate this as soon as possible.

USA & CANADA

  • Standard International Delivery - from £5.95 (7-14 working days)

REST OF WORLD

  • Standard International Delivery - from £5.95 (7-14 working days)

Note that delivery pricing includes both postage and packaging.

For international deliveries, you may be charged a fee by your local customs office. You can check this with your country's customs office.

 

DELIVERY TIMES

If you require your order by a certain date or, if it is urgent, please contact us and we will do our best to help.

Please note that the delivery times quoted above are an estimate only and are not guaranteed by Royal Mail. 

For exact delivery price, refer to checkout. If your location is not listed or you are unable to checkout, please get in touch and we will be happy to assist you. 

 

Free UK Returns

We really hope that you are pleased with your purchase however, if you are not fully-satisfied, please do get in touch and we will be more than happy to arrange a refund or exchange (minus the original delivery cost). 

We just ask that you return the item to us within 30 days of the purchase date and in the original, unopened condition and packaging that you received it.

Refunds will usually be processed via the original purchase method, where possible. We will also reimburse the cost of standard return postage, provided that a copy of the postage receipt is sent to us.

For international returns, please contact us and we will be happy to assist you.